Subpoenas, court orders and records requests

1.Start with the account holder

TapIn is a neutral platform. Almost everything it holds was placed there by an account holder — a parent, a party, or a professional working on their matter — and that person can produce it themselves, usually faster and more completely than we can.

• If you represent an account holder, ask your client. Anyone with a role on a matter can export its records from inside TapIn, and a professional with a role on the matter needs no legal process to use what they can already see.
• If you want the other party’s records, request them from that party through discovery in your case. A subpoena to TapIn is a non-party subpoena to the custodian of a copy; courts generally expect you to seek the records from the party first, and we will notify the affected account holder of any subpoena we receive (section 4).
• If you are an account holder, you do not need a subpoena for your own records. Email [email protected] from the address on your account, as described in our Privacy Policy.

2.What we accept

We disclose account or matter information to someone who is not authorized on the account only when the law requires it, or in the narrow safety and fraud situations described in our Privacy Policy. To require us to produce records you need one of the following:

• a subpoena issued by or under the authority of a court of competent jurisdiction in a pending case, complying with that court’s rules — for federal cases, Rule 45 of the Federal Rules of Civil Procedure; for Louisiana state cases, Louisiana Code of Civil Procedure article 1354, whose text the subpoena must reproduce;
• a court order directing TapIn Family Law, LLC by name to produce specific records; or
• for state-court subpoenas issued outside Louisiana, a subpoena domesticated in Louisiana under the Uniform Interstate Depositions and Discovery Act (La. R.S. 13:3825), or one issued by a federal court.

We do not act on informal letters, attorney requests without process, discovery requests directed to a party, a parent’s request for the other parent’s information, or requests that identify records only by a person’s name with no account, matter or date range. We may object to process that is overbroad, unduly burdensome, seeks privileged material, or could be satisfied by the parties themselves.

Criminal matters and law enforcement. We respond to grand jury subpoenas, search warrants and court orders in criminal matters as the law requires, and we require a warrant where the law requires one for the contents of communications and stored documents.

3.Where to send legal process

Serve legal process on TapIn Family Law, LLC through its registered agent for service of process on file with the Louisiana Secretary of State. A courtesy copy by email to [email protected] with the subject line Legal process speeds our response, but email alone is not service unless we have agreed in writing to accept it.

Include with the process:

• the case name, case number and court;
• the account holder or matter the request concerns, with enough detail to identify it — the name on the account and the email address used for it, if known;
• the specific records sought and the date range;
• the compliance date; and
• the name, bar number and contact details of the issuing attorney or officer.

Process that does not identify an account or matter cannot be acted on, and we will tell you so.

4.Notice to the people affected

Unless a court order or the law prohibits it, we notify the affected account holder, and any professional with a role on the matter, before we produce anything. We give them at least 14 days, or until the compliance date if that comes sooner, to object or to move to quash or modify the process. If they tell us a motion has been filed, we hold production until the court rules. Louisiana Code of Civil Procedure article 1354 allows a recipient to object within fifteen days of service; we use that window for our own objections as well.

Work product and privilege. When records sit in a workspace that a law firm or other professional controls, we treat them as potentially privileged or as work product. We notify the professional, and we do not produce those records over the professional’s objection until a court has ruled. TapIn does not decide what is privileged; the court does.

5.What we produce, and what we don’t

Scoped to the named account holder. A matter in TapIn can be seen by several people, each through a role. We produce only records the named account holder could themselves see, and only the items and date range the process specifies. Information another account holder entered, which the named holder had no role on, is not produced unless the process names that holder too.

Records, not conclusions. We produce the records as stored, with their timestamps: uploaded documents, imported financial data, ledger and expense entries, calendar entries, messages, and the sign-in and access log for the account. We do not search our systems for a person who is not an account holder, and we do not run new analysis to answer a subpoena. Where a request reaches figures that TapIn’s software read out of a document, categories it assigned, or text its AI features drafted, those are produced labeled as system-assisted output, next to the underlying document, never as facts in their own right.

Never produced: bank login credentials (we never have them); the access tokens behind connected financial accounts; other users’ account information; our source code, system configuration or security details; and records we no longer hold under our retention practices.

6.Format and certification

Records are produced electronically as a PDF package with a manifest that lists each item, its stored file name, the account that added it, the upload or entry timestamp, and a cryptographic hash of each file as stored. Native files are available on request. If you need a custodian declaration, a notarized business records affidavit, or custodian testimony, see Records certification; certification is a separate request with its own fee.

7.Fees

As the rules permit for a non-party, we require prepayment of reasonable costs before producing records. All amounts are in U.S. dollars.

We waive fees for an account holder requesting their own records, and we may waive them for indigent litigants on request and for law enforcement in emergencies. Bulk or repeated requests may carry additional reasonable costs, which we will quote before we begin.

8.Emergency requests

If a request involves an imminent risk of death or serious physical injury to any person, law enforcement may contact [email protected] with EMERGENCY in the subject line and a written statement of the facts. We may disclose information in good faith without process to the extent necessary to address the emergency, and we document every such request. If you are in immediate danger, call 911.

9.Preservation requests

On a written request from a party, counsel or law enforcement that identifies the account and the records, we preserve the identified records for 90 days, renewable once on a further written request, independent of what the account holder does with them in the meantime. Preservation does not produce anything; it keeps the records available for legal process that follows.

10.Requests from outside the United States

TapIn operates in the United States and stores information here. We respond to legal process from outside the United States only through a U.S. court — for example a letter rogatory or an order under 28 U.S.C. § 1782 — or through a mutual legal assistance treaty.

11.Governing law

Louisiana law governs our handling of legal process unless the law applicable to the proceeding requires otherwise. We object where compliance would violate a law that applies to us, and we comply with a valid order once objections are resolved.

12.Contact

Legal process and records requests: [email protected]. Registered agent for service: on file with the Louisiana Secretary of State.

This page describes our practice. It is not legal advice, it does not create a duty to any person beyond what the law requires, and we may depart from it where the law or a court requires.